Privacy policy

🔒 Privacy Policy — Zarqa.shop

Last updated: February 17, 2026

Zarqa.shop operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with an online shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will control with respect to the collection and use of personal information.

By accessing or using our Services, you agree to this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you.

Depending on how you interact with our store, we may collect:

Contact Information

  • Name

  • Shipping and billing address

  • Phone number

  • Email address

Order & Payment Information

  • Order details

  • Payment method (COD or card)

  • Transaction confirmations

⚠️ Payment details are processed securely by Shopify and payment gateways. We do not store card details.

Account & Communication Information

  • Messages sent via WhatsApp, email, or customer support

  • Order inquiries, complaints, or feedback

Device & Usage Information

  • IP address

  • Browser and device information

  • Interaction with our website

Sources of Personal Information

We collect personal information from:

  • Directly from you (when placing an order or contacting us)

  • Automatically through cookies and Shopify tools

  • Shopify and service providers helping us operate our store

How We Use Your Personal Information

We use personal information to:

  • Process and deliver orders

  • Provide customer support

  • Handle returns, refunds, and exchanges

  • Communicate order updates

  • Improve store performance and user experience

  • Prevent fraud and ensure security

  • Comply with legal obligations in Pakistan

Sharing of Personal Information

We may share personal information only when necessary with:

  • Shopify (store hosting and checkout services)

  • Courier companies (Leopards, TCS, Trax) for delivery

  • Payment processors for transaction completion

  • Legal authorities if required by Pakistani law

We do not sell customer personal data.

Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal data on our behalf to provide store functionality, checkout, payments, and security.

You can learn more about Shopify’s privacy practices at:
👉 https://privacy.shopify.com

Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Understand customer behavior

  • Improve browsing experience

You may control cookies through your browser settings.

Children’s Privacy

Our Services are not intended for children under 18.
We do not knowingly collect personal information from minors.

Data Security & Retention

We use reasonable safeguards to protect your information.
However, no online system is 100% secure.

We retain personal information only as long as necessary to:

  • Complete transactions

  • Provide services

  • Meet legal requirements

Your Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your personal information

Requests can be made via WhatsApp or email (details below).
We may verify identity before processing requests.

International Data Transfers

Your information may be processed by Shopify servers outside Pakistan.
Shopify uses recognized security and contractual protections for data transfers.

Changes to This Policy

We may update this Privacy Policy as needed.
Any changes will be posted on this page with an updated date.

📞 Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

📧 Email: 1milliondollar82@gmail.com
📱 WhatsApp / Call: 0314-2102406
🏢 Address:
Mezan Chowk, Madina Market, LG-9 Shop
Quetta, Balochistan, Pakistan – 87300

⏰ Support Available: 24 Hours