Refund policy

🔁 Return, Refund & Exchange Policy – Zarqa.shop

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with original packaging and proof of purchase.

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How to Start a Return

To start a return, please contact us on WhatsApp:

📞 0314-2102406 (Available 24/7)

Once your return request is approved, we will provide you with instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

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Return Shipping

• Return shipping cost is paid by us

• No restocking or handling fee is charged

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Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately via WhatsApp if:

• The item is damaged

• The item is defective

• You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

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Exceptions / Non-Returnable Items

✅ All products sold on Zarqa.shop are returnable.
There are no non-returnable items.

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Exchanges

• Exchanges are allowed under any condition

• You may request an exchange through WhatsApp

• We will guide you through the exchange process

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Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

• Approved refunds will be processed to your original payment method

• Refund processing time may take 7–10 business days, depending on your bank or payment provider

If you have not received your refund after this period, please contact us on WhatsApp.

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Contact Information

For all return, refund, or exchange-related questions, contact us anytime:

📱 WhatsApp / Call: 0314-2102406
⏰ Support Availability: 24 Hours